General Terms and Conditions
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
Consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal rights which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
These terms and conditions also apply to future business relationships to entrepreneurs, without us having to point them out again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to this.
2. Contractor, conclusion of contract
The purchase agreement is concluded with ViniGrandi GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can first add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided for and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is made by e-mail immediately after the sending of the order.
When the contract with us is concluded depends on the payment method you choose:
We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.
PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and accept your offer.
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This concludes the contract with us.
Cash payment on pick-up
We will accept your order by sending a declaration of acceptance in separate e-mail within two days.
3. Contract language, contract text storage
The languages available for conclusion of the contract are German and English.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can view the contract text in our customer login.
4. Terms of Delivery
In addition to the stated product prices, shipping costs may still apply. For more information on possible shipping costs, please contact the offers.
In principle, you have the possibility to pick up at ViniGrandi GmbH, Konstanzer Straße 4 , 10707 Berlin, Germany at the following business hours: Tuesday to Saturday from 11:00 to 19:00 except on public holidays. Please inform us at least two working days before your collection so that we can provide the goods from our warehouse. You can also pay here by debit card and credit card.
In our shop, the following payment methods are generally available to you:
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.
By placing your order, you will send us your credit card details at the same time.
Once you have been legitimized as a legitimate cardholder, we will ask your credit card company to initiate the payment transaction immediately after the conclusion of the contract. The payment transaction is automatically executed by the credit card company and your card is debited.
PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. Further information can be obtained during the ordering process.
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the PayPal payment method, you must be registered there or register and legitimize with your access data in order to be able to pay the invoice amount. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. Further information can be obtained during the ordering process.
If you have chosen the credit card payment method, you do not need to be registered with PayPal in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at PayPal's request immediately after confirmation of the payment order and after your legitimation as a legitimate cardholder and will be charged to your card. Further information can be obtained during the ordering process.
If you have chosen the direct debit payment method, you do not need to be registered with PayPal in order to pay the invoice amount. By confirming the payment order, you issue a direct debit mandate to PayPal. PayPal will inform you about the date of the account charge (so-called prenotification). By submitting the direct debit mandate immediately after confirmation of the payment order, PayPal invites its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. Further information can be obtained during the ordering process.
Cash payment on pick-up
You pay the invoice amount in cash at the time of collection.
6. Retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, the following applies in addition: We reserve ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; all claims arising from this resale shall be made to us in advance, irrespective of any combination or mixing of the goods subject to retention of title with a new item, in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
7. Transport damage
If goods are delivered with obvious transport damage, please complain to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance company.
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise designated to carry out the shipment. The obligation to investigate and reprimand, as stipulated in Section 377 of the German Commercial Code (HGB), applies to merchants. If you omit the notification stipulated therein, the goods shall be deemed to have been approved, unless the defect is a defect which was not apparent during the investigation. This does not apply if we have fraudulently concealed a defect.
8. Warranties and Warranties
Unless expressly agreed otherwise below, the statutory liability law for defects shall apply.
When purchasing used goods by consumers, the following applies: if the defect occurs after the expiry of one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to any warranty. The statutory limitation periods for the right of recourse pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.
To contractors, only our own information and the manufacturer's product descriptions, which were included in the contract, shall be deemed to be an agreement on the quality of the goods; We assume no liability for public statements of the manufacturer or other advertising statements.
If the delivered item is defective, we shall first provide companies with warranty at our discretion by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and shortening of time limits do not apply to claims arising from damages caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty as well as malice
- in the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, insofar as agreed
- to the extent that the scope of the Product Liability Act is opened.
Information on any additional warranties and their exact terms can be found in the product and on special information pages in the online shop.
Customer Service: You can contact our customer service for questions, complaints and complaints from Tuesday to Saturday from 11:00 to 19:00 on the phone number +493060273777 and by e-mail at email@example.com
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents.
- in the event of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of warranty promises, if agreed, or
- to the extent that the scope of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely, (cardinal obligations) by slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. In addition, claims for damages are excluded.
10. Dispute resolution
The European Commission provides an online dispute resolution (ODR) platform, which you can find here https://ec.europa.eu/consumers/odr/.
We are ready to participate in an out-of-court arbitration procedure before a consumer arbitration board.
11. Protection of minors
If your order includes goods whose sale is subject to age restrictions, we shall ensure that the customer has reached the required minimum age by using a reliable procedure including a personal identity and age check. The delivery agent only hands over the goods after the age check has been carried out and only to the customer personally.
If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.